Shipments

Orders are generally handed over to the courier within 24/48 business hours of receiving payment, excluding Saturdays and Sundays. Delivery by the courier normally requires a further 24/48 business hours. Times are estimates and unexpected delays may occur.
Shipping costs include handling and packaging charges. Management costs are fixed €5.50 per shipment.
We advise you to group your items in a single order. It is not possible for us to group two distinct orders placed separately, therefore shipping costs will be charged for each of them.
In case of damaged or broken package, accept delivery with reserve.
If the product breaks inside the package, send a photo to info@fabyline.it with the order number.
The boxes are adequately sized and your items are well protected.

Return policy

Consumers may notify their intention to withdraw within 14 days of delivery. Before shipping a return, they must contact info@fabyline.it. Only products that are intact, unopened and unused are accepted.

For change-of-mind returns, the customer chooses the carrier and pays the return shipping cost. If the return is caused by an error by Faby Boutique, for example an incorrect product was sent, Faby Boutique pays the return shipping cost.

After the return has been received and checked, the customer may request a replacement product or a refund. No restocking fee or other deduction is applied. The refund is processed within 3 days of receipt of the return and is made to the same payment method used for the purchase. Any additional provisions in the Terms and Conditions remain applicable.